# Before you ask: how to get a fast answer

**URL:** <https://community.pnlcs.com/t/before-you-ask-how-to-get-a-fast-answer/20>\
**Category:** Help\
**Created:** [October 25, 2026, 1:41pm UTC](https://community.pnlcs.com/t/before-you-ask-how-to-get-a-fast-answer/20 "2026-10-25T13:41:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![keyvanertugrul](https://community.pnlcs.com/letter_avatar_proxy/v4/letter/k/ba8739/32.png) [@keyvanertugrul](https://community.pnlcs.com/u/keyvanertugrul)\
**Post date:** [October 25, 2026, 1:41pm UTC](https://community.pnlcs.com/t/before-you-ask-how-to-get-a-fast-answer/20/1 "2026-10-25T13:41:58Z")

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Most first questions are already answered in the docs:

- [Common issues](https://docs.pnlcs.com/troubleshooting/common-issues/): the scheduler, emails not sending, provisioning, 500 errors, install and update problems
- [FAQ](https://docs.pnlcs.com/troubleshooting/faq/): free plans, importing from WHMCS, updating, backups, currencies

If they don’t help, open a topic and include:

- your PNLCS version ( **Setup → Updates** ) and how you installed it (Docker, own server, hosting panel)
- what you did, what you expected and what happened instead
- the error from the newest file in `storage/logs/`, with passwords, keys and customer data removed

When a reply solves it, mark it as the solution so others find it.

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<div class="post-metadata">

**Author:** ![keyvanertugrul](https://community.pnlcs.com/letter_avatar_proxy/v4/letter/k/ba8739/32.png) [@keyvanertugrul](https://community.pnlcs.com/u/keyvanertugrul)\
**Post date:** [October 25, 2026, 1:41pm UTC](https://community.pnlcs.com/t/before-you-ask-how-to-get-a-fast-answer/20/2 "2026-10-25T13:41:59Z")

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